Help centre
Contact us
One email address, read by a person, usually answered within a working day.
A person reads it. Usually answered within one working day, often much faster. No ticket portal, no phone tree, no chatbot standing in front of a human.
What to include
Whatever you have. These make the first reply the useful one:
- A request ID — every API response carries an
x-request-idheader and every error message arequest_id. Quoting it turns an hour of back-and-forth into one reply. - The query you ran, if it is about search results.
- The company’s domain, if it is about a specific company.
- Your client and version, if it is about connecting an agent.
Other addresses
| Privacy, data requests, DPA | [email protected] |
| Security disclosure | [email protected] |
| Billing and invoices | [email protected] |
Reporting a data problem
The most useful message you can send is a specific one: “This company should have matched this query and didn’t”, or “This company is described as a manufacturer but it only resells”. A single named example usually fixes a whole segment, because the same pattern misfired across dozens of similar companies.
See a result looks wrong.
Security
Found a vulnerability? [email protected]. We acknowledge within one working day, we do not threaten researchers, and we will credit you if you want the credit.