A result looks wrong

The description or category is wrong

A company described as a manufacturer that plainly only resells, or a summary of something it stopped doing years ago.

This one is ours. The description is written from the company’s website, so it goes wrong when the site is vague, outdated or describes an ambition. Email [email protected] with the domain and what it should be. One report often fixes a whole group of similar companies.

The size is wrong

Check the band’s source first:

• estimated — our model’s estimate. Estimates are wrong sometimes; tell us, outliers are how they improve. For decisions that depend on size, filter on published sources — see estimates.
• registry, linkedin, wikidata — a published figure. If it is out of date, the source has not published a newer one yet.

It is the wrong company

Companies are keyed by website. Two things cause mix-ups:

• Groups sharing one website — the record describes what the website presents, which may be the group rather than the subsidiary you meant.
• Redirects — a domain that forwards to another company’s site is described by the site it lands on.

Look the company up by its own domain (get_companies) to see exactly what we hold for it.

A company I excluded came back

This should never happen, and we treat it as an incident. Check first that the list is switched to Always exclude (or named in the search), then email [email protected] with the domain and the request ID.

What to send us

The domain, what you saw, what you expected, and the request_id if you have one. You will get a reply from a person.